MacBook Air M1 screen got cracked without any apparent reason

We are not Apple and have no more influence over Apple than you do. We are just end users like you.

You are welcome to use whatever brand devices you choose. If Apple does not suit your fancy, I suggest Android phones and Windows computers. Maybe even Linux as an OS if that appeals to you.

I bought an M1 on clearance in late summer and by October it had lost the anti-glare coating in an area that aligns with the track pad. I also saw white "scratches" right above the sharp aluminum corner near the right hinge. I made an appointment with the (non) Geniuses and they insisted on using the Apple Care + even though the MacBook Air never left my house and did not have any accident whatsoever. They said the "scratches" that I attributed to the sharp corner on the lower aluminum case was in fact a cracked screen. My display was replaced but now I am concerned that this will become a regular thing every 90 days. While at the Apple Store. the manager refused to say that this was a known issue. So I looked it up and in under a minute I found photos of the same cracks in the same location near the same sharp aluminum corner on an iFixIt post. Nevertheless I was charged a $100 deductible and was given no assurance that if it happened again, I would not be charged again. No wonder Apple is promoting the Apple Care +: You'll need it even if you don't "abuse" your product! Needless to say as someone who never even so much as broke a single device in over 25 years of Apple product use — to include cell phones dating back to the mid 1990s and an original iPod Photo in mint condition — I'm pretty ticked off that they thought it was accident damage. Obviously, they received the memo not to admit to any knowledge or awareness of this issue, even though it stretches credulity to believe they haven't encountered these Genius Bar appointments for similar issues on a MacBook Air M1 that first came out 2+ years ago!

As you can see others have same issue. I would follow this topic if I were you. My MacBook Air is 10 years old so this can be a defect that Apple is not recognizing to date. I would bring to their attention all the other people with same issue.

Same is happening with an iPhone 13 issue. They are replacing it but others say the problem continues. The exact issue is well documented in Apple community. I’ve tried to post a question twice on this issue and it gets deleted bc they say it’s not a technical question, yet it is.