My face id

So basically I can’t use my Face ID it’s disabled


iPhone 11, iOS 16

Posted on Aug 10, 2023 02:28 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 02:28 PM


This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support


1 reply
Question marked as Top-ranking reply

Aug 10, 2023 02:28 PM in response to marlaysia226


This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My face id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.