Why am I being charged to download apps?

Every dating site app I try to download will try to charge even though the app is free

iPhone 13 Pro, iOS 16

Posted on Aug 10, 2023 6:36 AM

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Question marked as Top-ranking reply

Posted on Aug 10, 2023 1:07 PM

Are you sure you are being asked to pay, or are you just being asked to enter a payment method?


If you are being asked to enter a payment method, Apple has multiple criteria* requiring the presence of a payment method, even for free items. Since you may be encountering one of those situations, you have no option but to enter a valid payment method if you wish to continue downloading. Read the support article Add a payment method to your Apple ID - Apple Support about how to do that. The payment method may not be charged if you also have account balance or the item is free, but the payment method has to be present. This next article lists valid payment methods for different countries but note that in this situation Apple Account balance alone apparently may not meet the requirement and you need to use another payment method until you find one that satisfies Apple's requirement (often a credit or debit card): Payment methods that you can use with your Apple ID - Apple Support .


If you have already entered a payment method, use the first link above to check it. If a message appears in red there is a problem with it. If the information is still correct and current, contact your financial institution.


* Ref.:

Add a payment method to your Apple ID - Apple Support

"To make purchases from the App Store and use subscriptions like iCloud+ and Apple Music, you need at least one payment method on file."

If you can’t download or update apps on your iPhone or iPad - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free."

Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.

Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."

How apps, content, and subscriptions from Apple are billed - Apple Support

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."




46 replies

Feb 7, 2024 7:29 PM in response to Taytayton


am being charge for free app
want can I do about this
  • What is the name of the App?
  • Did the app have a free trial?
  • How much were you charged?


You can try to request a refund, but if there is a subscription from a free trial that would still need to be cancelled.

Request a refund for apps or content that you bought from Apple - Apple Support

If you want to cancel a subscription from Apple - Apple Support

Mar 24, 2024 9:57 PM in response to _trip

I'm sure I have already posted a list of reasons why you may be required to enter a payment method. If it is trying to charge you right now it is because you owe money for something you already purchased or have a subscription. Apple will require you pay up before it will let you continue to download more things.

May 28, 2024 5:43 PM in response to savonsia

Well I had an incident with a block the emails that you constantly receive and it came through Apple so I trusted it but it charged me for every email they blocked. It was massive. I canceled my wallet and I had a similar incident with a code scanning to able you to see all the various codes to read menus, etc.

come to find out after a 39.99 charge that you iPhone provides that ability for free. But that ad was through Apple. I just tried today to get a way to see what plants i have in my yard. I know people that can take a photo and get info on that plant. When I downloaded the FREE app it has only a time period of being at no cost.

My opinion is Apple is not a safe place.

Feb 8, 2024 10:15 AM in response to Snellrodriguez

Snellrodriguez wrote:

I don’t want to enter my credit card information

No need to enter credit card if you do not use the App Store. It is like saying you want to go to the Grocery Store and not bring money. You can look in the App Store, you just won't be able to download anything.


Most apps have in-app purchase or free trial that will require a payment method. There are very little apps that are totally free.

Mar 2, 2024 8:50 PM in response to savonsia

Same issue...never had a card connected. Son got Apple Gift Card...in order to use it I HAD to add a payment method...WHY. Did as son was near tears not being about to buy. Fast Forward to the his card having 97 cents left, the card I had added was a Visa gift card with 48 cents on. He tried to download a "free app" and can't because it says there is an issue with the card...yea cuz I didn't want him buying anything more than what his gift card was for. Now he can't add apps and the free app....tried to charge 6.28 3x ......for a free app.

Jan 15, 2024 7:09 PM in response to savonsia

I don’t understand why either! At first I thought I just needed to enter a payment method like another user said but then I was charged $6.51. I checked everywhere for what exactly this $6.51 is for. It’s not for storage because I buy storage every month for .99$. I have no pending charges for anything anywhere and no subscriptions so I’m wondering where this money I’m being charged is for. It’s also not on my purchases so that’s suspicious.

My sister has this issue as well and if she continually tries to redownload an app they keep trying to charge her so now hers is like $30 to download or redownload an app that doesn’t even cost money. Idk what Apple is trying to do but I’m disputing charges!

Mar 1, 2024 2:55 PM in response to savonsia

I figured out that I owed Apple money so I paid them 25$ and that was 2 days ago I haven’t downloaded an app since but I tried downloading a mobile game and it asked me to pay them ANOTHER 25$ and I don’t understand this because I don’t have any subscriptions or app that you pay money for and I don’t know why I would owe money fix this please

Mar 24, 2024 7:55 PM in response to savonsia

It’s funny because I tried to download telegram which is free. Then I tried to download solitaire which is also free. Both times I had to add a payment method and both times Apple tried to charge me 6$. I’m not paying for free apps. I have no subscriptions. I do not pay for space & I don’t need to look at my billing information for something free. I have this app on my other phone so I don’t understand the problem. I’m not on any group plan or iCloud+ junk. If I run into this problem on any of my other Apple devices I’m switching. This iCloud account isn’t even 3 full months old.

Apr 11, 2024 6:15 PM in response to savonsia

Ridiculous issue:


Son wants to update Roblox. Keep getting the "There is a billing problem with a family member's previous purchase. Ask the family organizer to update billing information"


Why? He is trying to update a free app and HE isn't the one with a billing issue. Seems like Apple wants to make sure my son or I can be more prone to "accidentally " buy apps and in game purchases with tap. I never wanted to add a payment method with Apple but FORCED to do so because son got a apple gift card and it would let him use it unless I put a card in first ..again why?


Looked up all the info on this issue. We switched him to his mom so he could be in a new "family". Same issue. Spend hours on customer service chat..again no resolution.


If there is an "unpaid balance" can't the purchase be cancelled? Obviously the charge didn't process so just cancel the purchase - an response about why that billing issue pops up was maybe I have a unpaid balance from an app purchase that didn't go through. But even so this shouldn't matter as son is no longer under my "family"


We update the software as other said that could fix issue. Did that to iOS 17.4.1 - nothing. Issue still exists.


Other answers were check subscriptions - did had a free trial of apple tv, cancelled it. - issue still exist. Again should matter as he is no longer in family group.


This is getting to be ridiculous I don't have apple products never bought them, using an iPad from work...since I always need have a dang code sent somewhere. I am not impressed with Apple and don't understand appeal.


A 10 year old boy, whose mother bought him an apple phone for some reason what's to play Roblox on his phone...how can this be an issue going on 2 months.

A billion dollar company exploiting 3rd world counties for labor, rare earth metals, and disposal of toxic batteries REALLY needs the $2.12 a year I would shell out of a year for a 99 cent app plus tax.

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Why am I being charged to download apps?

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