HomePod not connecting to Apple Music

Upon requesting Siri to play a song, it will get back saying “I having trouble to connect to Apple Music” and no music is played after. Just can play music on my HomePod if if broadcast from my iPhone.

Windows, Windows 6

Posted on Aug 4, 2023 08:06 PM

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2 replies

Aug 6, 2023 12:52 AM in response to WinsC1

Much thanks! Checked all the items above and are ok but did not solve the issue.

I found out that my Apple Music “country/region” subscription was not updated as I some days ago changed country/region. I noticed that when I checked music app on my mcbook - a pop up informed about App Store country mismatch.

So what I did:

  • Updated the my iCloud account info in my mcbook air and the re start my computer;
  • Re set all HomePods (home app)
  • Re start my iPhone

Going through steps above fixed the issue

much thanks

Aug 5, 2023 04:09 PM in response to HomePod_X_AppleMusic

Hey HomePod_X_AppleMusic,


We'd recommend reviewing this article as it provides steps to help resolve Siri connection issues on HomePod: If Siri on your HomePod says it can't connect to the internet - Apple Support


"Check the Home app for a network mismatch

Open the Home app on your iPhone, iPad, or Mac. If there is an alert that your iPhone and HomePod are on different Wi-Fi networks, connect your HomePod to the same Wi-Fi network as your iPhone.

  1. Tap or click View Details under the HomePod Network Mismatch alert.

  2. Scroll down, or tap or click the gear icon  and scroll down.
  3. Tap or click Move HomePod to [Wi-Fi network].

Wait until the Wi-Fi network is updated, then try your Siri request again.

 


Check the Home app for Wi-Fi signal strength

  1. Open the Home app on your iPhone, iPad, or Mac.
  2. Tap or click HomePod. 
  3. Scroll down, or tap or click the gear icon  and scroll down to Wi-Fi Network. The Wi-Fi signal strength indicator next to the network name indicates the strength of your connection. For stereo-paired HomePods, tap Speakers, then tap HomePod to see the Wi-Fi signal strength indicator.

The Wi-Fi signal strength indicator isn't supported on HomePod speakers connected to networks that block peer-to-peer traffic, like some captive networks.

If you have a weak Wi-Fi signal

If the signal strength indicator shows two bars or fewer , your Wi-Fi signal strength is weak. Try moving your HomePod closer to your router and remove potential sources of wireless interference.

If HomePod can't connect to Wi-Fi

If the signal strength indicator shows an exclamation point , HomePod can't connect to the Wi-Fi network. Try these steps. After each step, check if your issue is resolved.

  1. Confirm your network setup.
  2. Unplug HomePod and plug it back in, then wait 20 to 30 seconds.
  3. Reset HomePod to factory settings, then set up HomePod again. 

If you're still experiencing issues, contact Apple Support."


Thanks!

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HomePod not connecting to Apple Music

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