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iCloud based mailboxes being created then disappear

in Apple Mail, if I attempt to create an iCloud based mailbox by going to New Mailbox in the mailbox menu the drop down will show the iCloud option, but if I enter a new mailbox name and click OK, the mail box appears briefly in the Mailbox column in Viewer and then disappears again. Just started happening. Any ideas on a solution?

MacBook Air

Posted on Aug 4, 2023 6:48 AM

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3 replies

Aug 5, 2023 7:49 AM in response to blubarb1954

The mail application is corrupted , remove the accounts and once again add Add email accounts in Mail on Mac - Apple Support

If you are using secondary authentication account in which three answers for security questions , date of birth , rescue mail address and its password is added , and iCloud Keychain is set up in Mac , make sure you must have iCloud Keychain verification code in records as it will be required once you add gmail or whatever services used and iCloud account .


( a ) Open system preferences > iCloud > the box for keychain is checked , click on options , click on change security code .


( b ) Click on security code > enter new code in the fields and click on next , you have to enter the new code for the second time and click on next .


In the next window the country code is written , enter your trusted mobile number …….and click on done .

Again enter your Apple ID password to update your account settings and click on ok , hence the code is changed , so write down this code in a safe place .

Note : once the code is generated then remove mail accounts and once again add it , make sure must have correct credentials like Apple ID password , web mail address and its password in your records .


iCloud based mailboxes being created then disappear

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