My iPhone 11 won’t turn on. It died randomly and never went back on
It’s dead. Black screen. Won’t even charge to turn on.
iPhone 11, iOS 16
User profile for user:
chuckbl
User level:
Community Specialist
Hello Tclemens614,
It looks like you've already had the chance to review the steps in the related article above: If your iPhone won't turn on or is frozen - Apple Support
Since your iPhone isn't charging, you'll also want to take the additional steps below:
1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet.
3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
4. Let your device charge for a half hour.
5. If your device is still unresponsive, force restart your device:
• iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
• iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears.
• iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.
6. Let your device charge for another half hour.
You can also find those steps in this resource: If your iPhone or iPod touch won't charge - Apple Support
Should that still persist, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into your options further.
Take care.
