When device is on mute, still I’m getting Mute - unmute notifications continuously. It’s on going issue from last week. I didn’t even touched the button.. ??

Hi Payal0519,

We appreciate you reaching out to us.

We’d like to gather additional details that may help us be in a better position to assist you.

1. Do you have a protective case that may interfere with the Ring/Silent switch?
2. Do you have any accessory that is connected or paired with your device that may interfere with the Ring/Silent mode features

If you answer no to both questions, please check for a software update and make sure that you are running the latest version of iOS.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues. 

Kindly secure a backup and update.

1. How to back up your iPhone, iPad, and iPod touch - Apple Support
2. Update your iPhone or iPad - Apple Support

If the issue continues after the update, the next best step is to have your device inspected by a technician.

You can explore your service options here: Get Support

Take care!

Hi Payal0519,

To clarify, where specifically are you seeing this? Is it when swiping own from the top of the screen to access notifications, or elsewhere?

If you're in a specific Focus, notifications may be silenced automatically as part of that Focus. You can check your Focus and its settings using the tips here:

• Allow or silence notifications for a Focus on iPhone - Apple Support

If that is not the case, let us know more details as to the issue you're facing.

Cheers!