You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My ipad has a screen that said unable to install app but I tried to press the ok button but it won’t go away please help

Ok,so when I installed an app i on my iPad and the screen said unable to install an app I kept pressing the ok button but it won’t go away I tried everything, I tried to restart it but when I pressed it it didn’t restart please apple can you help me



iPad Air (4th generation)

Posted on Jul 29, 2023 4:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2023 4:21 AM

Try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




1 reply
Question marked as Top-ranking reply

Jul 29, 2023 4:21 AM in response to mignonette192

Try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




My ipad has a screen that said unable to install app but I tried to press the ok button but it won’t go away please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.