I have locked icloud account
I don't understand why my icloud account is locked, I followed the instructions to change to other bank accounts but still locked. Please help me with Apple support to solve this problem
iPhone 11 Pro Max
Question marked as
Hello,
An iCloud account is basically an Apple ID account and has nothing to do with bank accounts. If you mean an Apple Pay account, read this article If your Apple Cash account is restricted or locked - Apple Support
I see you may have a disabled Apple account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:
● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. For additional assistance from Apple Security, read: Contact Apple for help with Apple ID account security - Apple Support
If it's another reason then post here with details.
● If your account says it is inactive, that is not the same as it being disabled. Contact Apple using this link Choose your country or region - Official Apple Support