I can't restore and no options to restore

Since it appears you're on El Capitan, you'll want to follow the steps shown in the Apple Support document linked here: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support

If this doesn't work, please let us know what isn't working.

Hope this helps.

Continued from my previous reply.

huynhhome Said:

"I can't restore and no options to restore: I want to restore to factory setting and I can not restore"

-------

Recovering Lost Data:

If you cannot upload data, then it is gone, if not backed up. So, look in a place would would have backed it up. Elsewise, it is gone. For example, here is how you would troubleshoot Photos and Videos:

Locating Lost Photos and Videos:

I. Enable Photos and Contacts in iCloud:

On the iPhones, enable Contacts in iCloud.

On the iPhone:

1. Go to: Settings
2. Tap: Your Name (Top Item)
3. Tap: iCloud
4. Tap: Photos (so that it is green)
5. Tap: Contacts (so that it is green)

II. Troubleshooting Deleted Photos:

Three Things to Try:

A. Start here: If you're Missing Photos or Videos in the Photos App - Apple Support

B. Check iCloud, Directly:

Go here, and see if they reside in iCloud: https://www.icloud.com/photos

C. Where Else to Check:

1. PC
2. PDA
3. eMail
4. Mac Device
5. Cloud Storage
6. Android Phone
7. USB Flash Drive
8. External Hard drive
9. Secure Digital Card
10. Compact Flash Card

huynhhome Said:

"I can't restore and no options to restore: I want to restore to factory setting and I can not restore"

-------

Restoring a Mac:

What are you looking to restore? Certain filetypes, or the entire macOS? To restore your entire MacOS, you'd have to have a Time Machine Backup, and then restore your Mac from a backup.

See more in my following reply