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I can't restore and no options to restore

I want to restore to factory setting and I can not restore

MacBook Air 11″, OS X 10.11

Posted on Jul 22, 2023 7:31 PM

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Question marked as Top-ranking reply

Posted on Jul 23, 2023 9:44 AM

Since it appears you're on El Capitan, you'll want to follow the steps shown in the Apple Support document linked here: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


If this doesn't work, please let us know what isn't working.


Hope this helps.

3 replies

Jul 22, 2023 7:44 PM in response to huynhhome

Continued from my previous reply.


huynhhome Said:

"I can't restore and no options to restore: I want to restore to factory setting and I can not restore"

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Recovering Lost Data:

If you cannot upload data, then it is gone, if not backed up. So, look in a place would would have backed it up. Elsewise, it is gone. For example, here is how you would troubleshoot Photos and Videos:


Locating Lost Photos and Videos:


I. Enable Photos and Contacts in iCloud:

On the iPhones, enable Contacts in iCloud.

On the iPhone:

  1. Go to: Settings
  2. Tap: Your Name (Top Item)
  3. Tap: iCloud
  4. Tap: Photos (so that it is green)
  5. Tap: Contacts (so that it is green)


II. Troubleshooting Deleted Photos:

Three Things to Try:

A. Start here: If you're Missing Photos or Videos in the Photos App - Apple Support

B. Check iCloud, Directly:

Go here, and see if they reside in iCloudhttps://www.icloud.com/photos

C. Where Else to Check:

  1. PC
  2. PDA
  3. eMail
  4. Mac Device
  5. Cloud Storage
  6. Android Phone
  7. USB Flash Drive
  8. External Hard drive
  9. Secure Digital Card
  10. Compact Flash Card

Jul 22, 2023 7:44 PM in response to huynhhome

huynhhome Said:

"I can't restore and no options to restore: I want to restore to factory setting and I can not restore"

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Restoring a Mac:

What are you looking to restore? Certain filetypes, or the entire macOS? To restore your entire MacOS, you'd have to have a Time Machine Backup, and then restore your Mac from a backup.


See more in my following reply

I can't restore and no options to restore

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