my card is working and apple pay is declining

My apple pay is having problems. it declines at random locations and my bank says the card is working.

Posted on Jul 21, 2023 12:26 PM

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4 replies

Jul 29, 2023 04:25 PM in response to Cocoloco181

Who issued the card? Is it Apple Card Mastercard or Apple Cash? Is it a credit card or debit card from another bank?


Apple Pay is only an extremely secure method of transferring data between merchant and your card issuing bank. Only the bank can decline or approve a transaction. Apple is not a bank and doesn’t handle/transfer any funds, only data.


Are you sure it was a decline? Did the bank see the transaction? If the bank never got the data, it never knew about the transaction. When this happens it’s usually a merchant issue. It could be the transaction terminal, it could be a network issue and other factors.


You can always look here for an issue.


Apple - Support - System Status


If it happens on every transaction, then it’s probably a software or hardware issue. Running beta software on a device can cause issues. It’s never advisable to run beta software on devices you rely on daily.


If you want to try to diagnose further, please post a reply and we can go down that path.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my card is working and apple pay is declining

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