iPad battery no longer charging. Device 3 months out of warranty.

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Level 1

4 points

iPad battery no longer charging. Device 3 months out of warranty.

Hi everyone, my 11" iPad Pro is 3 months out of warranty and no longer charges. A nice guy at the Genius Bar has confirmed the fault and has quoted a repair of £650 + VAT. What really stinks is that I got the device from Sky for £20 a month over 4 years and so I am stuck paying that until March 2026 for what amounts to a brick.

The Consumer Rights Act 2015 suggests that I should make more of a fuss. Does anyone have any similar experience?

Posted on Jul 20, 2023 6:34 AM

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Answer 1

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LotusPilot

Community+ 2025

Level 10

300,674 points

Jul 20, 2023 6:41 AM in response to dyrms86

Your purchase contract is with Sky - not Apple. In exercising your consumer rights, you will need to do so with Sky.

While the manufacturer (Apple) provides a standard limited warranty in addition to statutory rights, within the UK your principal claim is against the retailer.

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Answer 2

dyrms86 Author

Level 1

4 points

Jul 21, 2023 6:25 AM in response to LotusPilot

Thank you for your reply.

I spent a while researching the Customer Rights Act 2015 and have downloaded a letter template from MoneySavingExpert.com. I have sent a letter to Sky and I'll let you know how I get on.

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