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Add payment method

When I try to add payment method I just get 2 blank boxes and no keyboard to fill in the boxes

iPhone 14 Pro, iOS 16

Posted on Jul 17, 2023 10:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2023 2:33 PM

Boats49,


Thanks. Have you tried using a web browser on a computer as well as adding the payment method through your iPhone?


Do you use an ad-blocker or VPN? If so, try disabling these. Do you experience the same issue if you use iPhone on Wi-Fi as cellular data?


Let us know. We can go from there.


Take care.

3 replies
Question marked as Top-ranking reply

Jul 18, 2023 2:33 PM in response to Boats49

Boats49,


Thanks. Have you tried using a web browser on a computer as well as adding the payment method through your iPhone?


Do you use an ad-blocker or VPN? If so, try disabling these. Do you experience the same issue if you use iPhone on Wi-Fi as cellular data?


Let us know. We can go from there.


Take care.

Jul 18, 2023 11:47 AM in response to Boats49

Hello Boats49,


Thank you for using Apple Support Communities. We want to help you get your payment details updated. If you're not seeing the option to type in your information, try restarting your iPhone to help refresh things: Restart your iPhone - Apple Support


You can also update your payment details using a computer or even by visiting the Apple ID website. This resource can guide you through those steps: Add a payment method to your Apple ID - Apple Support


Add a payment method on your Mac
1. Open the App Store.
2. Click your name. If your name doesn't appear, click the Sign In button, sign in with your Apple ID, then click your name.
3. Click Account Settings.
4. Next to Payment Information, click Manage Payments. (If you're using an older version of macOS, click Edit next to Payment Type.)
5. Click Add Payment.
6. Enter the payment method details, then click Done.


We hope these steps help you. Thank you for using Apple Support Communities.



Add payment method

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