Phone won't turn on

My phone won't turn on this morning, unsure if it's related to charging. This has happened twice in the past, the first time it fixed when it was hard reset, but the second time and this time hard resetting doesn't work, no combination of trying to turn it on works, no matter which plug it is plugged into. I have an iPhone 13, it is not old and crappy, so for the life of my I cannot workout why this keeps on happening. Please I need help ASAP

iPhone 13

Posted on Jul 16, 2023 06:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2023 06:38 PM

Please try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find authorized service locations in your area by using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

Jul 16, 2023 06:38 PM in response to dod3321

Please try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find authorized service locations in your area by using the link just below:


Find Locations

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone won't turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.