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iPhone 13 not connecting to CenturyLink Wi-Fi

I have been having problems with a new modem that I received from CenturyLink connecting to my iPhone 13. It tells me that my password is incorrect, but it is not. I’ve been on the phone with CenturyLink for hours, and finally turning off the modem, rebooting, turning off my phone and rebooting, has resolved it, but, this is the second time this week this is happened. I connect on my Microsoft laptop, and it stays connected with no problems. What’s the issue with the iPhone?

iPhone 13 Pro, iOS 16

Posted on Jul 13, 2023 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2023 11:43 PM

Hi janetfrommesquite

welcome to the Apple (user-to-user) Community.


Re: "iPhone 13 not connecting to CenturyLink Wi-Fi"


Apple support have articles online that may help:

How to: Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

__________________________________________________

Re: "What’s the issue with the iPhone?"


If your phone isn’t working right, try re-starting it: Turn iPhone on or off - Apple Support

_____________________________________________________

Re: "It tells me that my password is incorrect, but it is not".

Seems like iPhone must still expect the password for your old wi-fi provider


You might want to check carefully through the article below :

Eg: check for any steps that may have been missed in changing providers

What to do: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

_____________________________

More Trouble-shooting if needed:

Recommended settings for Wi-Fi routers and access points - Apple Support


How to: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

____________________

More support if needed:

You might want to reach out to iPhone Support:

There's a "Get Support" link (online chat / phone / eMail etc) at the bottom of their website (link below),

iPhone - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jul 13, 2023 11:43 PM in response to janetfrommesquite

Hi janetfrommesquite

welcome to the Apple (user-to-user) Community.


Re: "iPhone 13 not connecting to CenturyLink Wi-Fi"


Apple support have articles online that may help:

How to: Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

__________________________________________________

Re: "What’s the issue with the iPhone?"


If your phone isn’t working right, try re-starting it: Turn iPhone on or off - Apple Support

_____________________________________________________

Re: "It tells me that my password is incorrect, but it is not".

Seems like iPhone must still expect the password for your old wi-fi provider


You might want to check carefully through the article below :

Eg: check for any steps that may have been missed in changing providers

What to do: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

_____________________________

More Trouble-shooting if needed:

Recommended settings for Wi-Fi routers and access points - Apple Support


How to: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

____________________

More support if needed:

You might want to reach out to iPhone Support:

There's a "Get Support" link (online chat / phone / eMail etc) at the bottom of their website (link below),

iPhone - Official Apple Support


All the best :-)

iPhone 13 not connecting to CenturyLink Wi-Fi

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