AirTag lost connection

Why my AirTag lost connection with my phone after successfully pairing it?

Posted on Jul 12, 2023 07:59 AM

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Posted on Jul 12, 2023 09:45 AM

There could be a number of reasons, but without more information from you, it will be hard to suggest what they may be.


For example:

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Question marked as Top-ranking reply

Jul 12, 2023 09:45 AM in response to Lulu919

There could be a number of reasons, but without more information from you, it will be hard to suggest what they may be.


For example:

Jul 12, 2023 12:37 PM in response to Lulu919

So, again, just to make sure I understand. You had successfully paired this AirTag with your phone. It was near your phone for at least 12 hours, then disappeared from the Find My app.


You then decided to try setting it up again; it paired successfully, but again the AirTag no longer shows up in the Find My app after a certain period of time ... correct?


If so, then it may be possible that either the battery (that came with it) or the tag itself, is defective. As such, I would suggest that you contact Apple Support directly for further assistance with this matter. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.

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AirTag lost connection

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