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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
i have phone that is about 2yrs old and I finally realized that it want update and I looked up why and it says that the model name could be the problem so I looked at the model name and it says iPhone 7 when this phone is an Se and I reset the phone and everything and it still says the same thing this was when I use my backup data. I don’t know what else to try.
iPhone 7, iOS 15
chasity236 Said:
"i have phone that is about 2yrs old and I finally realized that it want update and I looked up why and it says that the model name could be the problem so I looked at the model name and it says iPhone 7 when this phone is an Se and I reset the phone and everything and it still says the same thing this was when I use my backup data. I don’t know what else to try."
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A Glitch in Apple's User Database?
I would contact Apple Support, asking them if there is a glitch in their user database. While on the phone, perform a screensharing session with the Apple Rep, so they can see this firsthand, from your perspective.
Apple Contact Info:
chasity236 Said:
"i have phone that is about 2yrs old and I finally realized that it want update and I looked up why and it says that the model name could be the problem so I looked at the model name and it says iPhone 7 when this phone is an Se and I reset the phone and everything and it still says the same thing this was when I use my backup data. I don’t know what else to try."
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A Glitch in Apple's User Database?
I would contact Apple Support, asking them if there is a glitch in their user database. While on the phone, perform a screensharing session with the Apple Rep, so they can see this firsthand, from your perspective.
Apple Contact Info:
chasity236 Said:
"So do you just contact apple support and what to do after that…"
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Show the Model Using Screensharing:
Show them the model and Serial Number of your iPhone, by screensharing it. Enable the speakerphone what tiles with them, so that you can see what you are doing while maneuvering the screen. Then go to Settings > General > About. And then show them what you see. Show them other info, if desired --but getting this all assorted is what this call is confined to.
So do you just contact apple support and what to do after that…
How to fix this or What to do about it??
