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I am not able to update the MacOs Ventura as I am told that I am not the owner and none of my passwords work.

I think I tried all the tips on the community unsuccessfully.

There are two profiles created but none of them can update the system app.

I tried to boot on a flash USB-key but I cannot donwload the MacOs Ventury app as I am not the owner and I cannot remove the first user consider as owner and I have no clue on how to set the mac to factory settings.

Do you know where I can find a valid macOs installVentura.app to create a bootable flash key and reinstall from scratched macOs?

Thanks for your help

MacBook Pro (M2 Pro, 2023)

Posted on Jul 9, 2023 02:06 AM

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Answer 1

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WheelieNick

Level 8

45,425 points

Jul 9, 2023 02:39 AM in response to Kitlex

Are you the original owner of the Mac? If so, you might want to reset the Mac to factory settings: see this link on how to do that. Erase your Mac and reset it to factory settings - Apple Support

if you simply want to download macOS to flash a bootable installer, see this link and follow the instructions provided

How to download and install macOS - Apple Support

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Answer 2

Kitlex Author

Level 1

4 points

Jul 9, 2023 05:41 AM in response to WheelieNick

Yes I am the first owner. When I started to configure my computer, I did a data transfer from my previous PC and then the mess began without asking me any profile or password etc.

Thank you for your answer, I will check if it works.

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