Apple TV remote won't pair

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Level 1

7 points

Apple TV remote won't pair

I have an Apple TV (Model 1842) and I lost the remote for it. I got a new remote (Model A2854) but I cannot pair it. The TV keeps saying bring the remote closer but it won't pair.

I moved to a new house, new WIFI, so I am pretty sure the box is not connected to WIFI.

I searched through the forums:

I removed all other bluetooth devices from the room to avoid interference. It didn't work.
I tried to connect with my iPhone but the app couldn't find the Apple TV. (most likely because it is not on the same network)
In the forums, they recommend upgrading the TV OS but I cannot do anything without a remote.
I tried resetting the remote by pressing the square and - buttons. I also unplugged/plugged Apple TV several times.
I took it to Apple store, they said there's too much interference with other devices, so they sent me back home to try again.

I am out of ideas. How can I connect my new remote to Apple TV?

Posted on Jul 6, 2023 11:20 AM

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Answer 1

Top-ranking reply

yetkin160 Author

Level 1

7 points

Jul 6, 2023 11:58 AM in response to DVPKAirlines

Thank you for your advise. I just tried it

unfortunately, i couldn’t get passed the step where it says bring it closer

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Answer 2

Jul 6, 2023 11:42 AM in response to yetkin160

Hi yetkin160!

Follow these steps to pair your Apple TV Remote:

Charge Remote for 30 minutes
Turn on the Apple TV with an iPhone on the same network
Put the remote three inches away from the Apple TV
Hold the Menu and Volume Up Button
Follow the instructions on the screen

If your Siri Remote or Apple TV Remote isn't working - Apple Support

Take Care!

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Answer 3

yetkin160 Author

Level 1

7 points

Jul 11, 2023 09:38 AM in response to yetkin160

Update/Resolution: It turned out that the Apple TV OS had to be updated. I took it to an Apple store, they had an old remote with which they applied the updates. The new remote paired instantly after the update.

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