I am able to open the Sky News app on my Apple TV but every time I click on a story an American commercial plays over the audio and then closes without airing the story. What is happening? I tried deleting and reinstalling the app but nothing changed. Any suggestions?
Your issue seems similar to these:
See discussions.apple.com/thread/254963081
and discussions.apple.com/thread/254963239
and discussions.apple.com/thread/254970547.
Please contact Sky News about fixing this issue:
I had this issue too and contacted Sky by email but I'm not sure that they really understood the issue given their (admittedly quick) response.
I eliminated the Sky app from my Apple TV and factory reset it, then it asked for my password to re-enter but didn't recognize my password. Hmmm.
Then I discovered that my Iphone and computer were out of sync.
I realized that something was up when I couldn't send text messages from my laptop and asked me to sign in. I changed my Apple ID password, rebooted my phone and computer and they started to speak to each other again. I just turned on Apple TV and Sky News started up without those commercials overriding the program.
Might be a coincidence or Sky realized that there was a problem. Whatever, things are back to where they were even if it took me a couple of hours to get things sorted out.
Maybe worth a try?
Thank you for this. It seems to me that the app is useless until the developer fixes the glitch which is out of my control.
Sky News app playing commercials
