Powerbeats Pro not connecting to garmin forerunner 245music after latest firmware update (5B55)

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Ettore_C Author

Level 1

4 points

Powerbeats Pro not connecting to garmin forerunner 245music after latest firmware update (5B55)

After the last update I was no longer able to connect headphones to my garmin forerunner watch.

I tried resetting both the watch and headphones but nothing changed.

While the connection between headphones and android/iphone smartphone works correctly.

I tried to connect my watch with other headphones and it works perfectly.

After all the tests I've done I'm sure the problem is related to this new firmware.

Posted on Jul 4, 2023 05:08 AM

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Answer 1

Jul 5, 2023 12:04 PM in response to Ettore_C

Hello Ettore_C,

We understand you have Powerbeats Pro no longer connecting to your Garmin watch. It also appears you narrowed down the issue with testing the connection between other devices. Those were great first steps. Since you know your Powerbeats Pro do connect with another Apple device, the issue is specific to your Garmin watch.

Because the issue occurred after a Beats firmware update, the next step is to check for updates for your Garmin watch: Garmin: Forerunner 245 Updates & Downloads

If you still aren't able to pair your Beats to the Garmin watch, you may need to get in touch with their support teams. They may not be aware of the latest Powerbeats Pro firmware update and how it is impacting connection to their watch.

Here is their main support website: Garmin Customer Support

Take care.

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Answer 2

Wizrd8

Level 1

8 points

Jul 14, 2023 05:18 PM in response to Ettore_C

I have got the same problem but with some other kind of beats. If someone could find a fix that would be awesome

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Powerbeats Pro not connecting to garmin forerunner 245music after latest firmware update (5B55)

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