Manually added face tags randomly disappear over a period of time

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Level 1

4 points

Manually added face tags randomly disappear over a period of time

I really love my taking photos on my iPhone and have scanned and imported family photos from the past 100 years. The Photos app has been brilliant in helping me sort thousands of photos. I use iCloud to sync across to my iPhone and iPad and welcome the simplicity.

The Photos app on my MacBook Air allows additional features which including adding a tag to a face which hasn't been automatically identified. However, there is an issue on my MacBook Air with the Photos app. It's very random and intermittent, but sometimes manually added face tags simply disappear.

I have spent many hours adding names to faces over the years, but despite adding and re-adding, resetting my Mac, updating the Mac software etc, the problem still persists.

I've noticed this has been a problem with others as well, going back to 2019 as far as I can see. The issue is very frustrating.

Please can anyone advise?

MacBook Air 13″, macOS 13.4

Posted on Jul 1, 2023 04:45 AM

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Answer 1

léonie

Level 10

199,921 points

Jul 1, 2023 07:28 AM in response to Visualspirit

Are you using iCloud Photos? I am noticing the vanishing faces mostly after a software update, when Photos is scanning again for faces, or when I have added adjustments to a photo, so it will be scanned again for faces and objects, and when the library is restored from iCloud after a repair or rebuild. Does any of this apply to your Photos Library?

I am trying to save my faces tags by adding keywords to the photo. The keywords seem to be more stable across system upgrades or when syncing with iCloud Photos. So I add a keyword with the name of the person to all photos in each People album. The name keywords are also included, when I export a photo to archive it outside of photos.

More here: How to use Keywords to Back Up the Named Faces in Photos and Improve the Search for People … - Apple Community

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Manually added face tags randomly disappear over a period of time

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