My account was disabled to App Store and iTunes. Why? I need to be able to access my Apple Music account, and pay suscriptions. It won’t let me add a card or anything at all. What should I do?

xavimora Said:

"My account was disabled to App Store and iTunes. Why? I need to be able to access my Apple Music account, and pay suscriptions. It won’t let me add a card or anything at all. What should I do?"

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Troubleshooting a Locked Apple ID:

Note that if you are locked out, then you need to contact Apple Support, to get back in.

Visit this Link: If your Apple ID is Locked or Disabled - Apple Support

Why Accounts Become Disabled:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

• Too many unsuccessful login attempts
• VPN (Virtual Private Network) usage
• Consistent transactions
• Session Times Out
• Disobeying Terms & Conditions

So, what to do...

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

What didn’t work? That link says that the only way to resolve the problem is to contact a live person at iTunes & App Store support by clicking a link in the app. What did the person you spoke to say after you clicked the link and chatted with them?

Look here -

If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support