"Encrypt iPhone Backup" greyed out on iTunes

abogada wrote:

I can't remember ever setting a password on iTunes because I didn't care if the additional information that would be protected by a password was backed up by iTunes. The option to encrypt is now checked and greyed out in iTunes. I've seen suggestions to find my profile on my phone and make alterations there, but I don't see that option listed.

I wanted to start using third party software to do backups because iTunes doesn't seem to want to perform them anymore, but I'm running into a roadblock because of this since I can't access any of those backups without a password.

Any suggestions?

Thanks.

About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support