Safari Favourite apps icons missing

Question

Level 1

4 points

Safari Favourite apps icons missing

Hi friends,

I have paired via my AppleID account my MacBook and iPad. Bookmarks and favourites in the Safari dashboard are the same, are synchronised but any app icons are missing in my MacBook.

I attach screenshot from both devices. Eg. Booking icon is on both, Jira on iPad only, Atlassian (2nd and 3rd in the 1st row) on Macbook only, etc.

How to update icons on both devices and synchronised them?

Thanks.

MacBook, OS Ventura 13.2.1

iPad, iPadOS 16.3.1

EDIT: after adding this topic into favourites, on MacBook icon is missing (I see "S" on grey background), on iPad is visible.

Posted on Jun 15, 2023 07:03 AM

Reply

Answer 1

R_Gabriel

Community Specialist

Jun 17, 2023 09:22 AM in response to whatever889

Hey there and welcome to Apple Support Communities whatever889,

We can certainly understand your concern and can help provide some insight.

Looks like your iPad is out of date. An update has been released. Updating can help with most irregularities the device is experiencing. Please back up your device and update it to iPadOS 16.5. For more information, check out:

Back up your iPad: How to back up your iPhone, iPad, and iPod touch - Apple Support

Update your iPad: Update your iPhone or iPad - Apple Support

Let us know if you are still experiencing the same issue after you update.

Kindest regards!

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Answer 2

Lissy_12

Community Specialist

Jun 17, 2023 06:04 PM in response to whatever889

Hi whatever889,

Thank you for using the Apple Support Communities! To clarify, you mentioned they are syncing between devices, however, are they accessible as well? If you add a new site using the steps below, does the same issue occur:

Add websites to your Favorites in Safari on Mac

1. In the Safari app on your Mac, move the pointer over the Smart Search field.

2. Click and hold the One-Step Add button that appears at the left end of the field, then choose Favorites.

3. You can also click in the Smart Search field, then drag the URL of the website you’re viewing to the Favorites bar near the top of the window, the Favorites folder in the sidebar, or the Favorites area on the start page.

Thank you.

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Answer 3

whatever889 Author

Level 1

4 points

Jun 17, 2023 11:47 PM in response to Lissy_12

@Lissy_12

Simply if a few steps

go to website in Safari on my MacBook
Cmd + D to put website into favourites
in MacBook's Safari dashboard page is added, without icon
in iPad Safari dashboard page is added, with icon

And I want to know why icons aren't visible in my MacBook's Safari. Not all, just some of them, check my screenshots in the first answer.

And no, I'[m not Apple products newbie, I'm using them for many years, just now I don't know why these icons aren't visible (probably not the syncing problem between devices, it's just MacBook problem with current Safari).

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Answer 4

whatever889 Author

Level 1

4 points

Jun 21, 2023 05:23 AM in response to alma1090

@alma1090

How Apple Support could help me? i though this Apple forum should help me. I see 2 options.

everything is fine and I'm doing something wrong. Question is, 'What'?
it's a Safari/MacOS bug and then I shouldn't be the first one who has it.

So?

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Answer 5

whatever889 Author

Level 1

4 points

Jun 17, 2023 12:05 PM in response to R_Gabriel

@R_Gabriel

Thanks for your answer.

My iPad version isn’t the problem, icons are bad in my MacBook (apps was added there are aren’t there). Sync between both works independtly on iOS version (newly added favourites are in both devices, incl. iPad with probably older iOS version - favourite page was added in MacBook, hasn't icon there, synced to iPad, with correct icon).

Any real idea where problem could be?

Thanks.

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Answer 6

whatever889 Author

Level 1

4 points

Jun 21, 2023 08:08 AM in response to ryane77

@ryane77

'... to contact Apple directly with the options found in this link: Get Support'

And this forum on apple.com domain isn't directly? :-)

Then I don't know what's the main point of this community forum... I try to contact Apple support and will hope it'll taken less than million e-mails with any support user...

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Answer 7

alma1090

Community Specialist

Jun 18, 2023 09:57 AM in response to whatever889

Hey there whatever889,

If this issue persists, reach out to Apple Support for further assistance.

Kind regards.

Reply

Answer 8

ryane77

Community Specialist

Jun 21, 2023 07:26 AM in response to whatever889

Hi whatever889,

Based on the steps you've completed, your best bet to further look into the issue will be to contact Apple directly with the options found in this link: Get Support

Cheers.

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Safari Favourite apps icons missing

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