how do i unlock my new phone ? I do not have a passcode

How do i unlock my new phone ? I do not have a passcode

iPhone SE, iOS 16

Posted on Jun 4, 2023 03:22 PM

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Question marked as Top-ranking reply

Posted on Jun 4, 2023 03:43 PM

A new phone will have no passcode. So you must have a used phone, and the previous owner did not reset it correctly. This is what they must do→What to do before selling or giving away your iPhone, iPad, or iPod touch


If the cannot or will not reset the phone return it for a refund.

9 replies

Jun 4, 2023 03:54 PM in response to newphonedilemma

ANSWER THE QUESTION. Did you purchase a used iPhone. Until you do, we can't help you. Otherwise, there is no point in asking if you erase the phone over and over. The answer depends on where you got the phone.


I'm going to assume you purchased a used iPhone. And if that is the case, you've likely been scammed. Unless the person who is tied to the phone removes the phone from their account, you have totally wasted your money on a useless, you can never use iPhone. No one can help you but them. And since most people who buy used iPhone's from less than credible sources, wind up with a stolen iPhone, it's useless forever.


Try to get your money back. If you can't get your money back, recycle the device responsibly and learn from this.


Read this: The All Too Common SAD Reality of Buying … - Apple Community


Ps: this is my last comment on this unless you want to answer the question. It's not a difficult question.


Jun 4, 2023 03:28 PM in response to newphonedilemma

If you purchased a brand new iPhone, you are the one who sets the passcode. So this begs the question if you bought a used iPhone? And if you purchased a used iPhone, it was not prepared properly for a new owner.


Ps: When you mark your own question as Best Answer, people won't likely open the thread to offer help as its assumed the question has been answered and solved.

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how do i unlock my new phone ? I do not have a passcode

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