Mac always freezes when press ESC multiple times immediately after lock screen (Macbook Air M2, 2022, 8 GPU)

Macbook Air (M2, 2022, 8 GPU) always freezes if I hit the ESC key multiple times right after I lock the screen.


How to reproduce:

1. Lock the screen (by pressing the power button, or by pressing the Apple logo > Screen Lock menu).

2. Press the ESC key multiple times in short time (immediately after locking the screen).

3. Mac freezes and won't wake up.


Macbook ALWAYS freezes when I do the above procedure. This also often happens when I hit the power button multiple times. I haven't found a solution other than holding down the power button to force the system to shut down. I've updated macOS to the latest, and I've tried reset macOS several times, but nothing has worked.


As a side note, with an external display connected, I have made it a habit to press the ESC key a few times right after I lock my Macbook to turn off the screen. This has caused me to force reboot system and lose my works several times.


I took it to Genius Bar for repair two months ago. While wating, I tried to reproduce the issue the same model on display and it was reproduced on all three of the same model (Macbook Air M2, 2022) on display in an Apple Store.

I verified the reproduction of the issue with the Genius Bar staff and they confirmed that the issue had not been reported internally. When I reported the issue, I've been heard that this issue will most likely be addressed in a future software update. There have been several software updates since then, but the issue is still not resolved.


I'm wondering when this will be fixed. I have confirmed the reproduction on the displayed product, but I am not sure if this is an issue with all products. I would like to resolve the issue before the warranty period ends.

MacBook Air (M2, 2022)

Posted on Jun 4, 2023 03:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2023 10:15 AM

I exeperienced the same thing many times and really frustrated. Don't even know how to fix this

Similar questions

6 replies

Jun 4, 2023 04:24 AM in response to Rudegar

Thank you for explanation to the community and how to get official support. I'll try to reach out to that channel :)


Since this is an issue that hasn't been publicly reported yet, I wanted to make sure that if there are users experiencing this issue, they know that there is other user experiencing the same thing. Conversely, I'm curious to see if this issue is reproduced by others.

Jun 4, 2023 04:05 AM in response to jangjunha

This is a user helping users with tech questions, we are not apple and apple do not read your posts here


so time range is everybodis best guess, since it's in comparison to other users in these forums issues, and not a showstopper and easy to avoid doing, one is hard pressed to fault them for not putting it that high on the list of issues they should prioritise resolving.


If you wish to reach out to apple then try  Get Support (apple.com)Contact - Official Apple

Support


Or provide them with feedback Feedback - macOS - Apple

Jun 4, 2023 04:26 AM in response to jangjunha

User wrote " 1 - I'm wondering when this will be fixed. 2 - I have confirmed the reproduction on the displayed product, but I am not sure if this is an issue with all products.3 - I would like to resolve the issue before the warranty period ends. "


1 - Another Contributor has addressed the first part of your question, nothing more to add to this.


" I have confirmed the reproduction on the displayed product, but I am not sure if this is an issue with all products. "


2 - If the user believes this to be reproducible, you would be better off providing Apple a Bug Report and provide all the Evidence to them.


No doubt, if it can be reproduced by Apple Engineers - this issue maybe addressed. They my even contact you for further details


3 - I would like to resolve the issue before the warranty period ends.


A - Then have a few suggestions ;


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar and have them evaluate the computer

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac always freezes when press ESC multiple times immediately after lock screen (Macbook Air M2, 2022, 8 GPU)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.