iPhone stuck on verifying update

This morning got an error with cellular data that says “An update is required to use cellular on this iPhone”. So tried to update to iOS 16.5 (iPhone 12 Pro Max). Update downloaded fine but then gets stuck on verifying update for over an hour. Have reset using the up volume, down volume, power hold until Apple logo appears. Deleted the update from iPhone storage page in settings, redownloaded update and same thing happened. Is there any known fix for this? My iPhone is currently useless without cellular as I will be away from Wi-Fi the next few days. Any help is appreciated, thanks !

iPhone 12 Pro Max

Posted on May 27, 2023 08:11 AM

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Posted on May 27, 2023 08:23 AM

You just recommended a generic list of things to try (many of which I mentioned I had already tried). My wifi at home is fine, just ran a speed test and getting 150Mbps down. I don’t think my internet connection is the problem.

3 replies

May 27, 2023 08:12 AM in response to Shuey117

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



There are only 2 ways to update an iOS/iPadOS. Know how to...



Before any iOS / iPadOS update, please do the following

Go to Settings > General, and tap Profiles & Device Management. Tap the iOS Beta Software Profile. Tap Remove Profile, then restart your device --> How to uninstall iOS beta software - Apple Support



VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try to Forget the WiFi network and add it again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable




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iPhone stuck on verifying update

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