I cant add cards to Apple wallet

my region is Portugal

but i cant add cards to apple wallet (check screen)


also if i tried press + in wallet app i got this (check screen) so

i cant even open setting to add it manually)

Posted on May 21, 2023 09:47 AM

Reply
5 replies

May 21, 2023 10:21 AM in response to adic288

The message I see that your region is set to a region that does not Support Apple Pay/Apple Wallet. What country are you in? What is the region you iPhone is currently set to? Please review the first link I Posted below about Apple Pay supported countries and regions.


Are you in a country or region that support Apple Pay?


Countries and regions that support Apple Pay - Apple Support


Does your financial institution support Apple Pay? If in Canada, Latin America or US, please use this list.


Apple Pay participating banks in Canada, Latin America, and the United States - Apple Support


If you’ve confirmed the above, please update your iPhone to the latest iOS, 16.4.1 or higher. Older iPhones may only support 15.7.5, but Apple Pay will function.


Update iOS on iPhone - Apple Support


Once updated, please do a forced restart of your iPhone.


Force restart iPhone - Apple Support


Make sure your are signed into your Apple ID/iCloud account on your iPhone.


Follow the steps in this support article for adding credit/debit cards to your Wallet.


How to add a debit or credit card on your iPhone


  1. In the Wallet app, tap the Add button
    • Tap Debit or Credit Card to add a new card.
    • Tap Previous Cards to add a card that you used previously.
  1. Tap Continue.
  2. Follow the steps on the screen to add a new card.
  3. Verify your information with your bank or card issuer. They might ask you to provide more information or to download an app before approving your card for use with Apple Pay.
  4. If you have a paired Apple Watch, you have the option to also add the card to your watch.


To remove a card from the Previous Cards screen, tap Edit > Remove button > Delete. Then, tap Delete Card to confirm and remove the card from all your devices.


Set up Apple Pay - Apple Support

May 24, 2023 08:30 AM in response to adic288

What country are you in, Portugal? Do you have Apple Pay on multiple devices? Have you tried logging out of Apple ID/iCloud account, force restarting iPhone and then logging back into your Apple ID and then adding a card?


Please review this support article as well.


Change your Apple ID country or region - Apple Support


Choose your country or region - Official Apple Support



May 21, 2023 11:00 AM in response to Jeff Donald

  1. Please see my original message, my country is Portugal. Apple Pay supports this region.
  2. The region in my iPhone is currently set to Portugal as well.
  3. iOS version 16.5 it's updating automatically
  4. You can see from my original message that the + button doesn't work properly. It just displays a PopUp message that I need to look for + add button whitch I just tapped. Well, it's a deadlock. Very poor UX from Apple, unexpectedly :-(

May 24, 2023 06:20 AM in response to Jeff Donald

Thank you for trying to help to solve the problem on my own, but I tried all that you offered me to do. You can't even imagine how many times I tried to do that. It didn't help.


I wonder if I can get help from Apple support. Maybe you could help me to find an Apple support number for Portugal for non-Portuguese-speaking folks? Because the number on the Apple website only allows you to contact Portuguese-speaking folks, but first you need to talk with the robot IN PORTUGUESE IS


I am so tired and disappointed in Apple support so I'm on my halfway to writing an article about how ****** Apple customer service is currently.

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I cant add cards to Apple wallet

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