pattynel123 Said:
"What can I do to troubleshoot the sound not working on my Mac book pro other than checking to make sure everything is okay in settings?"
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For reference...
Troubleshoot the Mac Audio:
What to Try:
If an app has its own audio input and output settings, then perform things on the app itself.
Verify what your output item is.
If there are any microphones nearby, then they may be getting in the way via bluetooth.
See if an app is permitted to use your microphone.
Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for Sound) become manipulated, technically. So, reset the SMC and NVRAM. (Applies to Anted-Based Macs Only)
When you boot into Safe Mode, items load by default, with certain settings and caches set aside. So, hold down the shift key upon boot. See what happens then.
- Create a New Administrator:
See if creating and logging in as a new administrator does the trick. There may be something misconfigured in your current user - something that is getting in the way. Go to: System Preferences > Users & Groups > Unlock > Click: "+" > Create the new administrator