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spotlight search returns contacts which I cannot call, email, or pay

When i use iphone spotlight search for a name, it brings up the contact but all the "actions" are turned off, so it's essentially useless. I'm assuming there's some setting i'm missing but all the "siri and search" setting are turned on. Here's what it looks like. I"m guessing there's a setting i cant find. thank you.


Posted on May 18, 2023 7:25 PM

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Question marked as Top-ranking reply

Posted on May 19, 2023 1:31 AM

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please update to iOS 16.5 which fixes the issue (Refer point no. 4)


iOS 16.5

This update includes enhancements, bug fixes, and security updates for your iPhone.

This update includes the following enhancements and bug fixes:

  1. A new Pride Celebration wallpaper for the Lock Screen to honor the LGBTQ+ community and culture
  2. Sports tab in Apple News gives easy access to stories, scores, standings, and more, for the teams and leagues you follow
  3. My Sports score and schedule cards in Apple News take you directly to game pages where you can find additional details about specific games
  4. Fixes an issue where Spotlight may become unresponsive
  5. Addresses an issue where Podcasts in CarPlay may not load content
  6. Fixes an issue where Screen Time settings may reset or not sync across all devices


Some features may not be available for all regions or on all Apple devices. For information on the security content of Apple software updates, please visit this website: 

Apple security updates - Apple Support


3 replies
Question marked as Top-ranking reply

May 19, 2023 1:31 AM in response to josh1539

You may get better and prompt responses if you may kindly provide the iPhone Model that you have and the iOS version if it is known to you and re-post.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please update to iOS 16.5 which fixes the issue (Refer point no. 4)


iOS 16.5

This update includes enhancements, bug fixes, and security updates for your iPhone.

This update includes the following enhancements and bug fixes:

  1. A new Pride Celebration wallpaper for the Lock Screen to honor the LGBTQ+ community and culture
  2. Sports tab in Apple News gives easy access to stories, scores, standings, and more, for the teams and leagues you follow
  3. My Sports score and schedule cards in Apple News take you directly to game pages where you can find additional details about specific games
  4. Fixes an issue where Spotlight may become unresponsive
  5. Addresses an issue where Podcasts in CarPlay may not load content
  6. Fixes an issue where Screen Time settings may reset or not sync across all devices


Some features may not be available for all regions or on all Apple devices. For information on the security content of Apple software updates, please visit this website: 

Apple security updates - Apple Support


spotlight search returns contacts which I cannot call, email, or pay

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