Why can't I cancel a subscription in my own account?

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.

Note that if you cancel a subscription it does not disappear; it is still in effect until the end of the current paid-for period. You can know if it has been canceled if there is no Cancel button, and only Renew buttons.

Try the instructions in this link 👉 If you want to cancel a subscription from Apple - Apple Support

If the information in this link above does not help, then Please click here 👉 Subscriptions and billing questions and tap on the Chat option with Apple Support from that web page.

Axel F.