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My account is disabled in iTunes and the App Store.

I am unable to update to iCloud plus due to my account has been disabled in iTunes and the App Store. I need to update so that my phone can be backed up and I can increase my storage. What can I do?


[Re-Titled by Moderator]


iPhone 13 Pro Max

Posted on May 17, 2023 1:49 PM

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Question marked as Top-ranking reply

Posted on May 17, 2023 1:50 PM

According to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


2 replies
Question marked as Top-ranking reply

May 17, 2023 1:50 PM in response to ThisIzIt

According to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


May 20, 2023 6:46 PM in response to ThisIzIt

"I need to update so that my phone can be backed up and I can increase my storage. What can I do?"

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Troubleshooting iPhone Storage:

Internal storage cannot be upgraded. It is what it is. So, the maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support


So, what to do...

Clear Space, Using my User Tips:


My account is disabled in iTunes and the App Store.

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