How to cancel my subscription and get a refund?

First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):

Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.

Finally, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support

For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support

For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support

Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles

A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support

Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

Seemed like we had similar issue.

I’ve signed up for Surfshark’s free trial while I was in China, as a back up method if I can’t access my Gmail using my primary VPN.

Sadly, SurfShark VPN never worked on my devices while I was in China, and due to:

1. My primary VPN failed;

2. I was unable to access my Gmail account, I was not able to login and manage my billing for SurfShark during the period of 30 days refund. As a result, even I was charged for SharkVPN’s service, but my account was inactive from the day I signed up.

Now I’m back in the area that I regained access to my Gmail account, noticed this issue, and contacted SurfShark VPN Digital Service Act team. In response, SurfShark's customer success team member have kindly directed me to https://support.apple.com/en-us/HT204084  to request an refund, however the under the list of selectable items did not include SurfShark's subscription.

Wondering what’s your take on this? Was it fair to ask for refund for an inactive account due to not able to access the purchased service nor account management function? Since I was charged for a service I’m not able to use.

THe people here are just people like you, not Apple. There is nothing we can do. You have to do it yourself. Please use the correct procedure or you may end up with more troubles such as a blocked account for default of payment.