Downloaded files won't open

Hi, Support!


I have a MacBook Air with Ventura 13.3.1 (a) installed.

I have downloaded Word-documents, that i cannot open by double-clicking. When I double-click, the Word-icon will instead bounce, and the application it self opens up, however the document is not shown.

I have found some temporary solutions, meanwhile searching the wide web for a final solution:

  • Moved a document to another folder, eg. Desktop, Documents, OneDrive
  • Converted a document into a .zip, and then unpacked it, and then opened the newly packed document
  • Opened Word and chosen a document

All three temporary solutions are okay for now, but I am about to enter my written exams, and I would love to not stress to use one of the three solutions above, and instead double-click open the file like everybody else.


I use Microsoft 365, and I also "ownership" of the Downloads folder.

My hunch is that the issue lies with the Downloads folder, but I am not sure.


Can you help?


Sincerely,

nicolai71

MacBook Air (2018 – 2020)

Posted on May 8, 2023 05:43 AM

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4 replies

May 15, 2023 04:16 PM in response to nicolai71

Same here, but NONE of my downloaded files, from any source--even e-mail attachments from people I know & trust--or any format (PDF, JPEG, etc.) will now open on my 2017 MacBook Pro. I can download the attachment, and it shows up in the "fanned" array of downloads when I click on the Downloads icon in my dock--but when I click or double-click the item's icon the array collapses--it's like it's playing peek-a-boo. I bet it has something to do with those new automatic security updates. I was able to open the attachment on an iPad and print wirelessly, but this is driving me nuts. The document in question is a PDF of a contract which I must return and sign, with a deadline.

Feb 7, 2024 08:02 PM in response to nicolai71

I found the culprit is the app OneDrive -embedded in MS 365. It started taking ownership of my Excel and Word documents and has moved on to entire folders and more -permissions and all. It's spreading & geting worse. There are files I can't open or save, or even close unless I save to OneDrive, I get alerts I don't have permissions to change, move, delete or or add files to folders I created on my iMac & even external drives. And everywhere I look on my computer I see peculiar files with "onedrive" somewhere in their name.


I've tried to get rid of it but it keeps coming back. I can't just trash it because it keeps files hidden that I need and can't find. Online I found articles explaining the 1st step: stop the OneDrive "sync." Then I'll try to get all my files back, reclaim permissions to my drives and folders, delete OneDrive and all the helper apps and folders, and finally delete MS 365 and end my subscription.


Eventually I'll either switch to Pages & Numbers (which I don't like, but still...) or will buy individual Excel and Word programs if they still exist.


This is what I've found. don't know if it helps anyone here.

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Downloaded files won't open

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