AirPods Pro 2 disconnecting during calls

Question

Level 1

6 points

AirPods Pro 2 disconnecting during calls

My AirPods Pro 2 disconnect & then connect back again during calls (Regular & WhatsApp both) rapidly. It keeps happening, doesn't stop. I finally have to keep them back in the case to continue my call or turn off the bluetooth from my iPhone 13. This issue is very irregular, if it comes up it doesn't go away easily. When it doesn't come up it won't bother me for a week. Also in my iPhone it always shows AirPods Pro under bluetooth icon, as if it is always connected, even when it is inside the case.

Another problem is that when my iPhone is connected to my car's bluetooth & if I have AirPods with me and if I receive a call sometimes the same issue would occur with my car (Keeps connecting & disconnecting). But this happens only when I have my AirPods around. Weird but true.

My iPhone is fine because the same issue has been replicated by the service centre. In the last 6 months since I purchased them they have spent around 2 months at the service centre. Service centre found the same issue when they tried with their iPhone. I got the buds replaced once and then the case once. Practically I got new set of AirPods but still I'm facing the same issue. Now I'm fed up of Apple's pathetic service. I feel my money has been wasted.

AirPods Pro (2nd generation)

Posted on May 7, 2023 12:06 AM

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Answer 1

Drew_7

Community Specialist

May 10, 2023 08:36 AM in response to nitahuja

Hello nitahuja,

Based on what you've shared, and the steps you've already taken, working with Apple directly will be your best course of action. You can review options available to you in your region here: Get Support

Cheers.

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Answer 2

nitahuja Author

Level 1

6 points

May 10, 2023 08:50 AM in response to Drew_7

Hi,

Thanks for your reply.

I’m already in touch with Apple support but they’re not helpful. They said they have no option to contact the repair centre. My AirPods are just going back and forth between the authorised dealer service centre to Apple’s repair centre. Apple’s service in India is not good.

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Answer 3

Dec 28, 2023 10:48 PM in response to nitahuja

I have been facing the same issue for the last 4 months now. I have visited the store, called the Apple support multiple times and everytime there was no solution provided. On Last escalation that I did, I got to know that Apple is aware of this issue and it is specific to the Airpods pro 2nd gen. But I don't believe that. My friend's airpods pro 2 are working completely fine. He bought those in the Dec 22. It's almost one year and he has never faced any issues with them. But I bought mine in the month of August and I am facing issues like anything.

This time apple really messed up their support. I believed in apple that they care for their customers and the premium price comes with hoards of benefits but that's not the case.

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Answer 4

May 10, 2023 04:28 PM in response to nitahuja

I was having a serious issue with constant drop outs with my AirPods Pro 2s.

Nothing worked until I installed iOS 16.5 on my iPhone 14 Plus yesterday. No more problem.

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AirPods Pro 2 disconnecting during calls

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