My new MacBook Pro M2 Pro 16" 2023 is crashing from time to time. I have reinstalled the OS, but it is still crashing. I have run a hardware test and everything seems fine. I think it has to do with Google Chrome, but I am not sure. I have a crash log that I attach here:
MacBook Pro 16″, macOS 13.3
That crash report appears to be a very serious Hardware parity error, probably a defect in the components that make up the 'system on a chip'.
If this happens in a repeatable way, you should make a Genius bar appointed for a Hardware issue and have the mainboard swapped. Your Files will NOT be returned to you, so I hope you have backups on hand.
If you think there is any possibility the genius bar could run their tests and NOT immediately find the problem, you should contact Apple Support and have a specialist examine your crash report. If they agree about what the problem may be, they can DIRECT a service provider to swap the mainboard or whatever parts are needed to 'make it right'.
Apple support can read these forums, but they do not take our word for the diagnosis. They have their own rigorous ways of problem determination.
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That crash report appears to be a very serious Hardware parity error, probably a defect in the components that make up the 'system on a chip'.
If this happens in a repeatable way, you should make a Genius bar appointed for a Hardware issue and have the mainboard swapped. Your Files will NOT be returned to you, so I hope you have backups on hand.
If you think there is any possibility the genius bar could run their tests and NOT immediately find the problem, you should contact Apple Support and have a specialist examine your crash report. If they agree about what the problem may be, they can DIRECT a service provider to swap the mainboard or whatever parts are needed to 'make it right'.
Apple support can read these forums, but they do not take our word for the diagnosis. They have their own rigorous ways of problem determination.
.
The Apple User Diagnostics are deliberately 'blunted' so that Users do not hurt themselves or jump to unwarranted conclusions. They find mostly GROSS errors. if it fails the User diagnostics, it is BROKEN!
The Genius Bar uses Service Diagnostics, which are somewhat 'sharper', but their errors messages may require interpretation and judgement to interpret properly (which is why they don't just hand them over to users.)
Ok, I'll bring it to the Genius Bar. Is the hardware check they do at the store different from the one I can do at home (Use Apple Diagnostics to test your Mac - Apple Support)?
MacBook Pro M2 Pro 16" 2023 Crashes
