My AirPods Pro 2 engraving not showing on iPhone screen

Question

Level 1

8 points

My AirPods Pro 2 engraving not showing on iPhone screen

Dear Apple Support,

I recently purchased the AirPods Pro 2 with the option to have custom engraving. While I am satisfied with the overall quality and functionality of the AirPods, I am disappointed to note that the engraving does not show up on my iPhone screen when I connect the AirPods to my device. I chose to have the engraving done to add a personal touch to my purchase and was excited to see it every time I connected my AirPods. However, it is disappointing that the engraving is not visible when connecting to my iPhone. I would appreciate it if Apple could provide a solution to this issue, whether it is a software update or replacement of the AirPods. Thank you for your attention to this matter, and I look forward to hearing back from you soon.

Best regards,

Jeyakumar G

AirPods Pro (2nd generation)

Posted on Apr 29, 2023 01:03 PM

Reply

Answer 1

Top-ranking reply

KingJaiG Author

Level 1

8 points

Apr 29, 2023 10:46 PM in response to camy_0533

NO Its not working. Apple support also not able to fix this issue.

Reply

Answer 2

camy_0533

Level 3

579 points

Apr 29, 2023 01:16 PM in response to KingJaiG

Hey KingJaiG,

What you'll want to do is delete your AirPods from your iPhone and pair them again. To do this go into Settings >> Bluetooth >> Click on the (i) icon next to your AirPods >> Scroll down to "Forget Device" >> Then Hold down the back button of your AirPods until the White light flashes and bring them next to your iPhone. This should fix the issue. If it doesn't, try it again, and if it still doesn't fix the issue you may want to contact Apple Support.

Hope this helps! :D

Reply

Answer 3

Hardi90

Level 1

8 points

Oct 1, 2023 09:45 PM in response to KingJaiG

I have the same issue.. I called apple support and they said it’s a bug issue which will be resolved in the upcoming update…

Reply

Answer 4

AdamKF82

Level 1

8 points

Nov 14, 2023 02:28 PM in response to KingJaiG

https://discussions.apple.com/thread/254394247?login=true&page=8

I am on this group and still nothing has been fixed since I got my air pods in May 2023!

Reply

Answer 5

AdamKF82

Level 1

8 points

May 6, 2023 03:43 AM in response to KingJaiG

I have the same issue. I have called Customer Support and no help at all. Have you fixed yours? I was told could be faulty AirPods so enquired about a replacement but not heard back.

Reply