Why I can’t open my Capital one Bank App

Can't use the mobile app on an updated iPhone 13. It always requires me to reset password on a web browser. Updated the app but still requires me to reset password on the web browser again. Refers me to use the app. Cannot to log into the app. Requires me to reset password again on the browser. Tried so many times and exhausted my patience. Unable to use Capital One app to make payments.

iPhone 6s, iOS 11

Capital One Mobile app requires iOS 15.0 or later.

If your iPhone is an iPhone 6S you can update to iOS 15.7.5, you can check by reading this Apple article:

iPhone models compatible with iOS 12 -> iOS 16.

iPhone models compatible with iOS 15.5 – Apple Support (UK)

Go to Settings -> General -> Software Update -> Download and Install.

You need about 6 GB device storage and good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

See the following Apple articles:

Update your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

Note: If your iPhone is an iPhone 6 -> The last security updates iOS 12.5.7, it can’t be update to a higher iOS 13 or later.

Contact the app developer -> How to contact an app developer -> How to contact an app developer - Apple Support

I can't either. It says to upgrade OS, and I'm up to 16.4.1