Phone won’t turn on

Greetings Beach_lover3,

It looks like you joined the Apple Support Communities from an excellent starting point; If your iPhone or iPod touch won't charge - Apple Support. To verify, were you able to follow all the steps provided on this page in the exact order in which they appear? If not, start there.

Did you have a chance to try and charge the iPhone with another charging cord and adapter? Are you using the official Apple charging cable that came in the box with your device? If not, is it an Apple-certified charging cable and adapter that is being used?

Make sure to clean the iPhone thoroughly to ensure there is not any dust or debris in the charging port that may be preventing the iPhone from taking a charge. This page will offer a more in-depth look at how you can clean your iPhone properly: Cleaning your iPhone - Apple Support.

Try to force restart your iPhone 13 by following the steps on this page: Force restart iPhone - Apple Support. We know this sounds like a simple step, but sometimes a fresh restart can correct unusual behavior that pops up.

We hope these steps help you out.

Kind regards!

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop

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