My son passed away recently, and need to unlock several Apple devices before deleting his account
The problem I am having is that the device-unlocking process as explained by Apple is not clear enough for me to follow. For example, I don't want to delete my son's account right away. What I need to do first is to unlock an older iMac to donate it, then an older iPod, an iPhone 6s, a M1 MacBook Air, and an iPhone 13. I already accessed the iMac and the MacBook Air using a password I created, then moved the photos and videos to a hard drive. But I want to donate all, not just one of these devices, to his brothers and sister. It means that each must be unlocked and his Apple ID be removed first.
I have all the documents Apple wants in order to delete my son's account, but again the process to follow in the Digital Legacy is not very clear, and there are no options for speaking with an Apple representative about the things I wrote above on the Digital Legacy page.