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saniyah54 Author

Level 1

4 points

For some reason when I try to downgrade my icloud plus plan from 200gb to the regular free 5gb I cannot.

Why can't I cancel my icloud plus plan and downgrade to the regular 5 gb plan?

iPhone 13, iOS 16

Posted on Apr 12, 2023 12:04 PM

Top-ranking reply

Limnos

Level 10

418,885 points

Posted on Apr 12, 2023 12:10 PM

Are you following the directions in this article? --> Downgrade or cancel your iCloud+ plan - Apple Support

Have you restarted your device to get it to take a fresh look at Setting?

If you still have questions or problems:

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

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For some reason when I try to downgrade my icloud plus plan from 200gb to the regular free 5gb I cannot.

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