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Why can’t I downgrade iCloud storage plan to the 5GB free plan even I have reduced my iCloud storage size to less than 1 GB?

My 50 GB plan to be expired on tomorrow (30/9/2023). I want to downgrade it to the 5 GB free plan, but it won't let me kick on "Done" to confirm the change.

iPhone 11 Pro, iOS 16

Posted on Sep 29, 2023 8:02 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2023 8:19 AM

If you can't click Done to downgrade iCloud storage, see the following from Downgrade or cancel your iCloud+ plan - Apple Support


Click Done. If you can't click Done, make sure that you're signed in with the same Apple ID that you use for your iCloud+ plan. You can also try following these steps on a different device. If you still need help, contact Apple Support.


If you downgrade or cancel your iCloud+ plan, the change takes effect after your current subscription billing period ends.1


This is primarily a user-to-user support forum; other Apple users like you.


3 replies
Question marked as Top-ranking reply

Sep 29, 2023 8:19 AM in response to kslk2023

If you can't click Done to downgrade iCloud storage, see the following from Downgrade or cancel your iCloud+ plan - Apple Support


Click Done. If you can't click Done, make sure that you're signed in with the same Apple ID that you use for your iCloud+ plan. You can also try following these steps on a different device. If you still need help, contact Apple Support.


If you downgrade or cancel your iCloud+ plan, the change takes effect after your current subscription billing period ends.1


This is primarily a user-to-user support forum; other Apple users like you.


Why can’t I downgrade iCloud storage plan to the 5GB free plan even I have reduced my iCloud storage size to less than 1 GB?

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