You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why can’t I downgrade iCloud storage plan to the 5GB free plan even I have reduced my iCloud storage size to less than 1 GB?

My 50 GB plan to be expired on tomorrow (30/9/2023). I want to downgrade it to the 5 GB free plan, but it won't let me kick on "Done" to confirm the change.

iPhone 11 Pro, iOS 16

Posted on Sep 29, 2023 8:02 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 29, 2023 8:19 AM

If you can't click Done to downgrade iCloud storage, see the following from Downgrade or cancel your iCloud+ plan - Apple Support


Click Done. If you can't click Done, make sure that you're signed in with the same Apple ID that you use for your iCloud+ plan. You can also try following these steps on a different device. If you still need help, contact Apple Support.


If you downgrade or cancel your iCloud+ plan, the change takes effect after your current subscription billing period ends.1


This is primarily a user-to-user support forum; other Apple users like you.


3 replies
Question marked as Top-ranking reply

Sep 29, 2023 8:19 AM in response to kslk2023

If you can't click Done to downgrade iCloud storage, see the following from Downgrade or cancel your iCloud+ plan - Apple Support


Click Done. If you can't click Done, make sure that you're signed in with the same Apple ID that you use for your iCloud+ plan. You can also try following these steps on a different device. If you still need help, contact Apple Support.


If you downgrade or cancel your iCloud+ plan, the change takes effect after your current subscription billing period ends.1


This is primarily a user-to-user support forum; other Apple users like you.


Why can’t I downgrade iCloud storage plan to the 5GB free plan even I have reduced my iCloud storage size to less than 1 GB?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.