Iphone music deleted my MP3 songs.

Hey there Zom111,

We'd like to help rule out some possible causes, along with learning more about what's happening:

1. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone We also recommend restarting your Windows PC.
2. We also recommend installing the latest version of iTunes installed on your Windows PC, along with the latest Microsoft updates available. This website shows the steps for downloading the latest version of iTunes near the top of this link: iTunes
3. You mentioned this began after installing an update on your new iPhone 14, but which update was it, and is iOS 16.4.1 the version currently installed? You can find out under Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
4. Do you sync other devices with iTunes, and if yes, do they also have the same issue where it looks like they completed syncing, but did not in fact put the songs back onto your iPhone?

Cheers!

Hi Zom111,

Thank you for letting us know more. We'd like to make sure you're able to access and enjoy your music, and want confirm some information to help move forward.

Just to confirm, have you received any errors when trying to sync music to your iPhone at this point? If so, what did the exact error say? That information will help us plan how to proceed.

If you are receiving error -54 when attempting to sync, please check out the information in this link, which explains how to try and resolve the issue: If you see error -54 when you sync with your computer

If you see error -54 when you sync with your computer

If your content doesn't sync, consolidate your iTunes Library files and check for issues with third-party security software.

When you try to sync your iPhone, iPad, or iPod touch with your computer, you might see an alert message that says:

"The iPhone [device name] cannot be synced. An unknown error occurred (-54)."

This can happen if a file on your computer or iOS or iPadOS device is locked. Click OK to continue the sync.

If your content doesn't sync, here's what to do:

* Restart your computer and your iOS or iPadOS device. 

* If you're using iTunes on macOS Mojave or earlier or on a PC, make sure that you have the latest version of iTunes and the latest software updates for your device. 

If you still see the issue, try the steps below.

1. Consolidate the media files in your computer

The media files in the Music app or iTunes library might be stored in several locations. Try consolidating your files into one library.

2. Check for issues with third-party security software

Some third-party software, including security software, can interfere with the sync process between your computer and your device. Change your security software's setupand see if it fixes the issue.

3. Sync a small amount of content

Sync only a small amount of content at a time. Add more content until you see the error again. By doing this, you'll identify the content that causes the issue.

4. Delete and re-download content

If the issue happens with content from the iTunes Store, delete and then redownload the apps and delete and then redownload music. Or, download the apps and download music directly to your iPhone, iPad, or iPod touch.

5. Delete and re-import content

If the content isn't from the iTunes Store, delete and then re-import it from the original source.

6. Remove PDF files from the sync process

This issue might happen when you try to transfer iTunes apps purchases or transfer iTunes music purchases from your iOS or iPadOS device to your computer. This might also happen when you try to sync with Apple Books, because it uses the same process. If so, there might be a problem with a PDF file saved to the Books app on your iOS device.

To fix the issue, use the Share option in the Books app on your device to email the PDF to yourself. This saves a copy of the PDF in your email account and shares it with the email address you choose, which can be accessed from your computer. Then, remove the PDF file from your device.

Thanks!

I deleted Apple music from my iPhone14 Pro Max because I could not stand the bugginess. It also removed mp3 files I have had for 20 years as I was looking at them on the phone. I have since re-charged my old ipod touch, becuase it never has issues and is stuck on IOS 12.5.7. The phone is IOS 16.7.1. The error is gave was the song was not available in my region. WTF?

Hello Zom111,

When syncing your music, were you only using the computer or do you subscribe to Apple Music? The two don't work together, so we want to ensure only one is active at a time.

If you are using an Apple Music subscription and iCloud, then we'd recommend reviewing If songs are missing from your music library after you turn on Sync Library - Apple Support. That can help shed some light on the missing tracks.

If you don’t subscribe to Apple Music and use iTunes instead, instead of dragging and dropping the MP3s, sync them instead: Use iTunes to sync your iPhone, iPad, or iPod with your computer - Apple Support

Cheers!

Hey Apple thanks for screwing up 18 years worth of music by removing iTunes. All of my MP3s are gone! Your business leaders are f’ing morons!

Guess you need to nickel and dime everyone after they paid for your ridiculous prices prior!

I will be canceling all subscriptions! I’m not paying for music I already purchased! Apple TV will be canceled

Hello Zom111,

Thanks for that info.

Please contact Apple Support to investigate this further.

Contact Apple Support

Thanks.