i MAC desktop

Unable to power on the desktop. Any suggestions for troubleshooting would be welcome

iMac 27″, OS X 10.11

Posted on Apr 9, 2023 10:49 AM

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Question marked as Top-ranking reply

Posted on Apr 9, 2023 11:20 AM

If your iMac does not turn on at all,

see > If your Mac doesn't turn on - Apple Support


Also check the power cable on the back of the iMac and try a different outlet.


If you iMac does not startup all the way,

see > If your Mac doesn't start up all the way - Apple Support

3 replies

Apr 9, 2023 12:30 PM in response to Tootsieamber2

Do you know what year yours is? That may help us, as some sub-models had known issues.


With the computer a non-runner, you can find the serial number under the "foot" of the stand:


and use another device to enter the number into this Apple Support page:


Check Your Service and Support Coverage - Apple Support


That will return the sub-model like this:



In the results, "27-inch, Mid 2010" is the sub-model of the sample.

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i MAC desktop

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