quickbooks not opening

I'm getting this information from the report of the error. Can anyone help!?

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace DYLD, Code 4 Symbol missing

Symbol not found: (_OBJC_IVAR_$_NSComboBoxCell._delegate)

Referenced from: '/Applications/QuickBooks 2016.app/Contents/MacOS/QuickBooks 2016'

Expected in: '/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit'

(terminated at launch; ignore backtrace)

MacBook Pro (2017 – 2020)

Posted on Apr 8, 2023 02:01 PM

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2 replies

WinsC1

Community Specialist

Apr 10, 2023 03:28 PM in response to jcornia82

Hey jcornia82,

It sounds like you're having an issue with the Quickbooks app crashing on launch.

We'd recommend the following steps to help get that resolved:

We'd recommend checking for and installing any updates that may be available for that app. This article explains how: Use the App Store to update apps on Mac - Apple Support
If that doesn't help, we'd suggest uninstalling and reinstalling the app to see if that resolves the issue: Uninstall apps on your Mac - Apple Support
If those steps don't resolve the issue, we'd recommend reaching out to the app developer for further assistance. You can find tips for contacting them here: How to contact an app developer - Apple Support

Thanks!

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ku4hx

Level 7

23,640 points

Apr 10, 2023 03:11 PM in response to jcornia82

Uninstall it using AppCleaner then reinstall it. If that doesn't work, talk to the QB folks.

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quickbooks not opening

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