csuccser Author

Level 1

6 points

Cannot make a call from contacts

I have a problem with making calls from Contact app in OS X. The 'FaceTime' row is grayed out (and I cannot make any call clicking to the phone shaped button in that row), but in the right side of the phone number row there is a phone button. If FaceTime app is running and I click that button FaceTime is initiating a call otherwise not.

Can anyone tell me why? It is very confusing... From my previous MacBook Pro I don't have problem making calls from Contact app...

Thanks in advance :)

MacBook Pro 16″, macOS 13.3

Posted on Apr 6, 2023 08:03 AM

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3 replies

csuccser Author

Level 1

6 points

Apr 11, 2023 04:25 AM in response to alexbidov

The following method seems to help on this issue, but I have to test it more to be sure:

log out from icloud on your mac
restart your mac
log in to icloud on your mac

I hope it helps on this issue finally...

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Apr 8, 2023 06:49 AM in response to csuccser

This has happened to me since I upgraded to Ventura 13.3.

If the facetime application is open, then the call through the contacts application occurs, and if it is closed, then no.

It wasn't like this before

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csuccser Author

Level 1

6 points

Apr 11, 2023 05:01 AM in response to csuccser

Nah it's not working permanently :( It worked for me once, probably after the restart, but trying second time the issue still exists. :(

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Cannot make a call from contacts

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