Unable to receive pictures
When people send pictures my phone just shows jpeg and will not download or load the image. I also cannot send images it just sends an air bubble.
iPhone 12 Pro, iOS 16
User profile for user:
Lissy_12
User level:
Community Specialist
Hi gail1820,
Thank you for using the Apple Support Communities! If you're experiencing an issue when sending or receiving messages, the steps below can help:
If you can't send or receive messages on your iPhone or iPad
If you have issues with Messages after you set up a new device
If you experience issues like conversations in Messages showing up as separate threads or sent messages appearing as green message bubbles instead of blue message bubbles when you set up a new device, update your settings using the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line is turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap Messages. Turn iMessage off and then back on.
4. Tap Send & Receive.
5. Tap the phone number that you want to use with Messages.
If you have issues when you try to receive a FaceTime call after you set up a new device, you can also update your FaceTime settings.
Hope this helps!
Have a great day.