black screen

i was putting my phone to charge and a few minutes past and now the screen is all black, i tried holding down the power button and the volume buttons but it doesn't do anything

iPhone 13 Pro Max, iOS 16

Posted on Apr 4, 2023 01:50 AM

Reply
1 reply

Apr 4, 2023 04:44 AM in response to Brian5717

Hello,

Make sure that it is actually changed:

Check the charging port for lint or other debris (use a bright light and a toothpick).

If your iPhone, iPad, or iPod touch won‘t charge

Then, if it won't turn on:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (could be as long as 30 seconds) 

The timing is a little critical, you may have to try it several times. See this for more detail:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

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black screen

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