iCloud+ Custom Domain email not showing new email badges on iOS

I've successfully set up an iCloud custom domain email address. As this custom address shares the inbox with the base icloud.com address, on iCloud web I created a rule where all new emails received to the custom address are moved to a new 'inbox' folder. I then placed this folder as a 'favorite mailbox'.


When I receive an email to the custom email address on Mac, I then receive a notification for this email and a 'new email' badge on the Mail app. On iOS, on the other hand, there's no badge on the iOS Mail app. I do get a badge for emails sent to the regular icloud account, but not on the custom email address.


Is there a way to make this 'inbox folder' also trigger badge count? Or is there a better way to organize the inbox so I get iCloud and custom domain emails separate from each other? In iOS Mail settings, 'Customize Notifications' badges are ON for the iCloud account, but Favorite Mailboxes only allows to activate Alerts and Sounds.


Thank you

iPhone XS

Posted on Mar 30, 2023 11:29 AM

Reply
5 replies

May 19, 2023 09:36 AM in response to thepilch

After speaking to several Apple Support agents, and having this issue escalated, the engineers came back saying that this is expected behaviour.


So there's no way to separate inboxes and keep badge count for both inboxes on iOS/iPadOS (although on Mac it works flawlessly).


The agent suggested to leave feedback on the iCloud section of their feedback page: Feedback - iCloud - Apple

If they get several reports about this they might end up fixing it at some point

Apr 3, 2023 09:23 AM in response to SnickZ.

Hi, thanks for the suggestion.


I do have the inbox for this created, and I saved it under Mailboxes (together with the inboxes for my other accounts). The emails go to this mailbox correctly, but they don't show the badge for new emails, the badge only shows for emails that go to the main iCloud mailbox.


I have the same structure on Mail for Mac, and on Mac it does show the unread badge, but it doesn't show for iOS or iPad OS

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud+ Custom Domain email not showing new email badges on iOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.